SHIPPING
Click here for SHIPPING UPDATES and to see which Dynavin models are out of stock. (You can also find this link in your order confirmation email if you've placed an order.)
Orders ship from our location in Fresno, California.
Signature Required: Orders $599 and up will require a signature. No exceptions. Please utilize UPS MyChoice if you no one will be at the shipping address to physically sign for the package.
California customers: Orders are typically delivered in 1-2 business days via UPS once shipped. We ship all orders from our location in Fresno, California.
Canada customers: Orders via DHL Express are typically delivered within 1-3 business days once shipped. Prices do NOT include any customs/duties/brokerage fees.
SHIPPING COSTS AND CARRIERS
Shipping costs are automatically carrier-calculated and are determined at checkout by weight. We ship Dynavin orders within the United States via UPS. International orders are shipped via DHL Express. FedEx Ground is also an available option to Canada.
We are not responsible for shipping charges incurred due to returns/exchanges or labor charges related to installation or reinstallation of products. If using an installer, please use one near you.
EXPEDITED SHIPPING
Customers who choose expedited shipping (i.e. UPS 2Day or UPS Next Day) must place their order BEFORE 1pm Pacific Monday-Friday to ship out the same day ONLY if the item is in stock. If an item you've ordered is on backorder (out of stock), see our SHIPPING UPDATES page for an estimated ship date. UPS Next Day orders placed on Friday may not be delivered until Monday in some areas where Saturday delivery is unavailable. To ensure that your expedited order will arrive on time, please email us. (Please see our holiday schedule below.)
INTERNATIONAL ORDERS (Customers outside the U.S.)
As the North American distributor, we are limited to shipping to the United States, Canada, Central America, South America, Norway, and a few other countries without official distributors*. We ship Dynavin units via DHL Express for international orders. DHL Express orders typically arrive in 1-3 business days. For accessories and other small items, customers can choose to ship USPS, FedEx, or DHL depending on the destination country.
We do not provide shipping quotes. For shipping costs and carrier options, please add the item(s) you want to your cart and proceed to the checkout page to input your shipping address. You will be able to view shipping costs before purchasing. Duties/customs/brokerage fees are not included in the price. Please contact your local customs office for information.
If you are having an item shipped to an address outside of the United States, you may be charged import fees/taxes which are the full responsibility of the buyer. Please contact your local customs or post office for information.
*To locate the official Dynavin distributor near you, click here or on the image below:
UPS Ground Estimated Days in Transit
From Fresno, CA 93706 to the 50 states (excluding Sundays).
USPS Priority Mail Estimated Days in Transit
From Fresno, CA 93706 to the 50 states. Hawaii, Alaska, and Puerto Rico are 3 days.
*HOLIDAY SCHEDULE
We are closed on the days listed below each year. Orders (in stock) ship by the next business day. Subject to change.
New Year’s Eve*
New Year's Day*
Presidents' Day - Third Monday in February
Good Friday - Friday before Easter
Memorial Day - Last Monday in May
Independence Day - July 4*
Labor Day - First Monday in September
Veterans Day - November 11* (day closed varies)
Thanksgiving Day - Fourth Thursday in November
Black Friday - day after Thanksgiving
Christmas Eve - December 24
Christmas Day - December 25*
*Please note: When a federal holiday falls on a Saturday, it is usually observed on the preceding Friday. When the holiday falls on a Sunday, it is usually observed on the following Monday.
For any questions regarding shipping not answered above, please contact brittany@dynavinnorthamerica.com.
For technical support and install questions, please contact support@dynavinnorthamerica.com.